Shipping & Returns

Order processing

Orders are prepared and dispatched within 1–3 business days. You'll get a confirmation email at purchase and a second email with tracking the moment your order ships.

Delivery times

Estimated delivery after dispatch:

• Standard shipping: 5–9 business days
• Express shipping: 2–4 business days
• Free express shipping on all orders over $100

Delivery windows are estimates, not guarantees, and can be affected by carrier delays, customs, or peak periods. International delivery times vary by destination and any customs duties are the responsibility of the recipient.

Order tracking

Every order ships with tracking. Use the link in your shipping email to follow your package. If tracking hasn't updated within 5 business days of dispatch, contact us and we'll chase it down.

Our 30-night risk-free trial

Use the Neck Restore every day for up to 30 nights. If it doesn't meaningfully help, return it for a full refund (minus restocking fees and shipping)

How to start a return

1. Email support@novairely.com with your order number and a quick note.
2. We'll reply within 24 hours with a prepaid return label and instructions.
3. Pack the device (any condition is fine within the trial) and drop it off.

Refunds

Once your return is received and checked, we issue your refund to the original payment method within 5–10 business days. Your bank may take a few extra days to post it.

Damaged or wrong items

If your order arrives damaged, faulty, or incorrect, email us within 14 days of delivery with a photo. We'll send a free replacement or full refund right away, no need to return the damaged item first.

Questions?

Our team is happy to help. Reach us any time at support@novairely.com or through our contact page.